Terms and Conditions


To ensure your piece of mind when using our service, please read our terms and conditions below.

They are here on our web site for all to see. Copies can be sent out before work commences using all modern communication methods. Also, copies are carried with us where ever we go and can be shown or refered to at any time by either yourselves or by ourselves.


The conditions laid out within these the terms and conditions by which our company operates are legally binding, they have been written for us by our solicitor and shall be governed by English & Welsh Law.

These very terms and conditions: In confirming a booking, you are acknowledging your agreement with the following terms and conditions, it is your responsibility to familiarise yourself with the information provided. We actively encourage our clients to request copies of our terms of service in a number of ways.


Please inform us in advance of any heavy lifting required such as pianos and safes as more man power may be required to move them and the cost may vary. Failure to do so will result in the item being unable to be safely moved and you the client still being liable for the fully agreed cost of the removal.

If a fixed price for the job has been given this price may be varied if:

(a)The quantity of goods has increased (b)The floors between the goods has varied (c) If you require require us to dismantle / reassemble.(d) Delays in getting keys > 30 mins. 

The quote provided is on the assumption that I will be able to park within 20metres of the pick up point. If we are unable to do so, we reserve the right to revise our quotation.It's the customers responsibility to pack everything properly.It's the customers responsibility to dismantle before our arrival any unit, system, furniture and beds. Upon request we can do this but there will be a surcharge for this.It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, bed, sofa etc.) We are not insured for removing any doors or making new entrances to the premises.

I will endeavour to act and undertake my obligations at all times in a professional manner. Those obligations are: (1a) To be prepared to do all the lift and load (1b) Remove your items on an agreed day and deliver them to the delivery address; (1c) Make sure they are safe whilst they are in my custody.

I shall only remove or deliver items into a loft, or similar space, if it is safe, which shall include but shall not be limited to being adequately lit and with a floor I can be certain will support the weight of me and the goods and the access to it being safe. I reserve the right to refuse removal of items from parts of premises which, in my opinion, constitute a health and safety risk to myself or other persons e.g dimly lit lofts, aging stair cases, exposed live wiring, homes where people refuse to remove dangerous pets,  homes in which people refuse to keep toddlers or young children at a safe distance or properties in which there has been drug use. If service is refused on any grounds such as these, there will still be a call out charge of £30 owing.

I also refuse to carry out my work if I have good reason to believe a parent wants me to remove a childs belongings, beds, clothes, toys without proof that the the childs’ biological or adoptive parent or gaurdian consents to this. If service is refused on any grounds such as these there will still be a call out charge of £30 owing.

If the decision is made that work cannot be carried out without damage to property or possessions because for example a furniture item is very unstable, or there is an existing stress crack in a marble table top. I will inform you of this, the necessary form will be filled in. Then if you (the client) wish for the work to be undertaken and for us to attempt the manouevre regardless, I will be exempt from taking responsibility for any breakages.

All items you wish me to remove must be disconnected or dismantled prior to the move unless otherwise there will be a surcharge.

I am unable to remove any of the following things

(1d)Goods that require special Government permission to be transported

(1e)Explosive items-gas bottles,aerosol,paints,fire arms,ammunition

(1f)Prohibited and stolen goods,drugs Pets or Live animals/creatures or any goods that require a special licence; (2a) Any goods that require government permission to import or export; (2b) Any food and/or drink that is, or needs to be, refrigerated or frozen; (2c) Any drugs. (2d) Any stolen or prohibited or illegal goods; (2e) Any goods that are potentially dangerous, explosive or otherwise liable to cause damage. This includes, but is not limited to, firearms, ammunition, paints, aerosols, gas bottles and canisters; (2f) Any jewellery, including trinkets and watches, and precious stones or metals or items made from precious metals or including precious stones; (2g) Any money, securities, financial or legal documents, including but not limited to share certificates and leases; (2h) Any collections of stamps, coins or other similar collectable items.

(i)   I am unable to remove any appliances which require disconnection by a Corgi registered technician

If such items are removed or stored by us without our knowledge and written agreement to do so then we shall not be liable for any of the legal reprocussions of handling contraband which is likely to result in a criminal conviction. If such a situation did arise, I would inform the police immediately and comply with them in every way. Furthermore in such circumstances I want to make it perfectly clear that any persons attempting to exploit me in this way would be blacklisted for life and I will consider suing you. 

Your Responsibilities

Whilst I have many responsibilities under this contract there are some matters that you must be responsible for. These are: (3a) It is your responsibility to declaring to me,the value of any single item within your goods if any of those items exceed £250 so that I can go through the necessary paperwork with you. The best way to insure them adequately would be to request that we organise enhanced levels of insurance for lost or damaged goods on your behalf which I am more than willing to do (3b) Being present, either yourself or through a representative, throughout collection and delivery of the goods; (3c) Checking that all the goods are both collected and delivered; (3d) Checking that nothing is collected and/or delivered in error; (3e) Where I have not agreed in writing to do so,obtaining all necessary permits, licences, customs documents etc that are necessary for the removal to take place. Where I have agreed in writing to obtain any such necessary permits, licences, customs documents (or some of them) to provide all requested information and documentation required to procure them promptly on request; (3f) Preparing the property and goods for the removal, including but not limited to disconnecting all relevant appliances and electronic equipment and emptying and de-frosting any fridges and freezers and where we are not packing, taking all steps to ensure that the goods are packed, packaged and labelled in such manner that they can withstand normal handling during their removal; (3g) Arranging proper security and protection for any goods that will be left in premises which will be unattended or to which third parties may have access either prior to collection or following delivery. (3h) Advising me if you consider that it will not be possible for the vehicles pictured on the home page of this website to be able to park within 20 metres of the door of the property or if access to a property is inadequate for the free and easy movement of the goods into and within the property.  (3i) You must, before the commencement of the removal, provide us with a contact address and contact details which I can use if I need to contact you during the removal and/or storage of the goods. If these details change you must inform me. If I contact you in writing using recorded delivery the details you have provided we will be entitled to assume that you have duly received any communication from me. If you wish for your goods to be insured whilst being stored you must arrange this. We cannot arrange such insurance due to FSA Regulation. (3i)You shall be responsible for any losses, expenses or other costs incurred arising from your failure to self pack your goods using adequate packing protection which we take to mean, failing to use bubble wrap to protect fragile items,failing to use professional removal boxes designed to be used by removal companies,instead opting for supermarket boxes which are not designed to withstand much weight inside them. You will be responsible for any losses resulting from your failure to pack expensive electrical items in the exact same packaging as to the one which would of been provided at the time of purchase. Original boxes are purposefully designed to keep items safe, knowing this to be true we think it is reasonable for us to exclude liability when we are put in a position when an electrical item is being transported in an inappropriate container and poorly wrapped.

By entering into this Agreement, you guarantee that:

(3j) The goods to be removed and/or stored are your own property, or-

(3k) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions. You will pay us for any claim for damages and/or costs brought against us if you have not been honest with us with regards to clauses (3j) +(3k)

(3l) It is your responsibility to organise your transport from the collection to the delivery address as if we are delayed by waiting for you to arrive at either address there will be a charge. Customers are prohibited from travelling in my vehicles for insurance purposes. You will not be covered.

(3m) It is your responsility to ask me to remove my shoes, if that is what you want me to do. However, I keep my shoes exceptionally clean and they also serve to protect my toes 

(3n) It is your responsibility to make sure that any phone numbers or contact details which you give us are correct,otherwise we will not be responsible for any subsequent problems which arise due to your initial error .

Limited Liability

In the removals industry, limited liability is standard practice because the mover does not know the precise value of a customer's goods. If prior to moving an item I notice any damage or weakening already on the piece do not be surprised if I politely bring this to your attention and take photographic evidence. Having done so I will not be liable for any damage caused by disturbing an already weakened item by moving it. 

I encourage all our customers to take out independent insurance to cover themselves against losses greater than the limits set out in our terms and conditions and for risks where they have no rights of recourse against the removal contractor. Please check your Home or Contents insurance policy as many home insurance policies already cover you for all risks with regards to your removal. For the avoidance of doubt, I limit liability to £40 maximum per item (all items) in the event of loss or damage caused as a result of my negligence. I also limit liability to £40 per premise in the event that there is damage to your premises.

I exclude all liability for owner packed goods because I have had no control over how they were packed or how well the items inside have been protected. 

I also specifiy that the time limit for submitting claims will be at the time at which we complete our work. It is your responsibility to inspect all of your goods before I leave. If you have any problems with any aspect of the work I have undertaken, then you must request and submit a claim form before I leave. In order to claim for a damaged item, a dated receipt with the item's value on it is necessary otherwise your claim will be invalid. Please remeber that store prices fluctuate and that store bought items quickly depreciate. I also specify that I am not in any way liable for any breakages of extremely fragile items unless the box they are in is labelled fragile and you have notified me of the presence of those fragile items as being in the box and we have been through the appropriate paperwork beforehand.

(4a) In the event of direct loss of or damage to your goods, my liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account age, wear and tear, depreciation and condition of the goods immediately prior to their loss or damage, and subject to the maximum liability not exceeding my maximium liability value of £40. For the avoidance of doubt, all liability and compensation for loss shall be calculated as aforementioned and not on a “new for old” basis. In order to initiate the claim process,a claim form must be requested at the time of your removal and before I leave. I reserve the right to always seek to repair a good which has been negligently damaged in the first instance in which case the damage will be limited to the repair costs and not exceeding £40.(4b) It is your responsibility to declare any item valued above £250 in writing to me or request the appropriate form either prior to my arrival, or upon our arrival, failure to do so will mean that you are not icovered in any way and that I will not be liable for any damage caused. Where the lost or damaged item is part of a pair or set, my liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set and my liability shall not exceed £40.Sometimes there maybe something that has been handed down through your family would be considered irreplaceable due to it's sentimental value. In accordance with this agreement such item will be covered up to the value of my maximum liability amount of £40 suppressing only the monetary loss that you have suffered. While I realease that the replacement you purchase may never substitute the original, in an instance such as this I would hope that you may still recover some of the value or sentiment that you had with the original.

Although I offer clients the opportunity to save money if they help load. I feel it necessary to add to this  that I only encourage the fit and able to do so on and on the understanding that you are doing so at you own risk. If you injure yourself whilst moving your goods, I will not be liable for your injuries. That is because you would have injured yourself whether I was there or not, if for example you had hired a van without a driver. I strongly forbid clients from getting upon or into my van to load or unload. If you choose to ignore this and if for example you decide to board my van whilst I am inside your house, if you become injured in any way as a result of being inside or in contact with my vehicle I will not be held liable for any injuries you sustain as I have made it very clear that I forbid any client boarding my vehicle.

(5a) I want to make it perfectly clear, that it is your responsibility to keep all money,jewellery, bank cards, credit cards,keys, documents, files and any other valuables about you person or in a safe during the course of your move and I will not be held liable if you fail to adhere to this rule and then misplace any of the above   

Just to reiterate so that I make myself totally clear:

I will not be liable for any injuries which occur as a result of my clients lifting anything of their own, they do so at their own risk.

It is your responsibility to keep your valuables on your person at all times. It is easy to misplace items when moving. By keeping things on your person, it safeguards you from being in the position where you make false alegations against me that you will later regret. If the scenario plays out that your items can not be located and so you call out the police and the police arrest me only to later release me once the items have been safely recovered after being misplaced. In an instance such as this, I will have release papers proving my innocence. I will then seek retribution from you by charging you £500 for the idignity of my being arrested as a result of your carelessness. You will also be liable to be charged £50 for every unnecessary hour that I was held in custody away from my family as a result of your carelessness. 

Bespoke Liability Arrangements

If you liase with me in advance, I may agree to accept liability for a higher amount than my standard £40 limited liability cover, in which case I will then liase with my insurance providers and come back to you with the offer of a bespoke insurance quote which will be a one off payment and which will cover you for the items of values over and above the aforementioned maximum value of limited liability of £40 per item or box as this may not be enough to cover some items. I recognise that my customers need proper financial protection which is why I offer to arrange bespoke insurance to cover goods while they are being loaded, transported and unloaded. I  recommend all customers with goods over the value of £250 ask me to arrange full "All Risks" - insurance on their behalf. This does not literally cover anything that may happen, but does include cover for damage by breakage due to negligence, vehicle accidents, fire, storm and theft. If something is totally lost or destroyed you will be paid the new replacement value or the item will be replaced as new. If the item can be repaired, the insurers will arrange this if it is cheaper and gives a satisfactory result. Like for Like Insurance – (Approx.cost 5% of Total Value of goods)Claims will be settled on the basis of the new value minus an allowance for age, wear and tear. The excess on this type of insurance is usually £50 of any claim. My advice is don't under-insure. Check the value of your goods. You must calculate the value of your goods. This is your responsibility, because neither myself nor my insurers know the value of your property. For the avoidance of doubt, claims against bespoke liability arrangements can only be made at the time of your removal by requesting a claim form before I leave. All liability and compensation for loss shall be calculated as above and not on a “new for old” basis. I reserve the right to always seek to repair a good in the first instance in which case the damage will be limited to the repair costs. Bespoke liability arrangements are an absolute necessity if you wish to transport antiques, fine art, or expensive items of furniture with me and I unreservedly recommend them because they exist to offer clients the added peace of mind that their valuable items are completely covered by insurance when in transit.

Exclusions of liability

In respect of Standard and Bespoke Liability Arrangements, I will not be liable for loss of or damage to your goods as a result of being given an incorrect delivery address, fire or explosion howsoever that fire or explosion was caused, unless I have been negligent. In respect of Standard Liability and Bespoke Liability Arrangements, other than as a result of our negligence I will not be liable for any loss of, damage to, or failure to produce the following goods :- (5a) Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones; (5b) Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination; (5c) Perishable items and/or those requiring a controlled environment; (d) Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds; (5e) Any animals, birds or fish. (6a) Damage caused by a pet.In respect of Standard limited Liability and Bespoke Liability, other than as a result of our negligence we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:- (7a) By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, fires, flood, tempest or other adverse weather conditions, industrial action or other such events outside our reasonable control; (7b) Loss or damage arising from Chemical, Biological, Bio-chemical, Radioactive, Electromagnetic activity and or weapons and Cyber Attack; (7c) Perishable items and/or those requiring a controlled environment; (7d) Indirect or consequential loss of any kind or description including loss of profits; business interruptions; loss of contracts; or loss of revenue whatsoever and howsoever arising; (7e) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances; (7f) By vermin, moth, insects and similar infestation, damp, mould, mildew or rust; (7g) By cleaning, repairing or restoring,  unless I arranged for the work to be carried out.(7h) By change to atmospheric or climatic conditions; (7i) For any goods in wardrobes, drawers or appliances, or packages, bundles, cartons, cases or other container not both packed and unpacked by us; (7j) Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or those reporting to us. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then my liability is limited to our stated maximum liability amount unless there is a bespoke liability arrangement in place. (7k) For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage. (7l) Loss or damage to any type of motor vehicles caused by scratching, denting and marring unless you have earlier obtained from us a pre-collection condition report which we have both agreed to and signed. (7m) We are not in any way liable for any damage to any of the second hand goods we transport.(7n)Goods with pre-existing faults.(7o) For any goods mis –delivered due to an incorrect address or due to being improperly labelled if self packed. (7p) For complying with any acts, regulations, bye laws, orders or restrictions imposed by any government or authority (public or local); and (7q) Theft of any goods from our van by a third party. (7r)Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew, moth, vermin, or any progress of cleaning, repairing or restoring. (7s) Loss or damage to all and any of the furniture which I dismantle as many of the items which I dismantle are designed to be assembled one time only and it is rare for certain items which we dismantle to reassemble perfectly (7t) Mechanical or Electrical derangement to items which are not being transported in their original packaging. . (7u) Breakage of owner- packed goods unless caused by a major accident to the means of conveyance. (7v) Loss or damage occurring in premises where the goods are stored or warehoused, unless the cover is granted elsewhere in this policy. (7w) In the event of loss or damage to any article forming a pair or set, the indemnity granted hereunder shall be limited to the proportionate value that that article bears to the total value of the pair or set and no additional depreciation shall be paid. (7z)We exclude liability if an icy path has not be deiced prior to our arrival. (8h) Damage caused to property or premise if it is caused whilst carrying or loading is done in full or by part by a client. (8i) Goods damaged by workmen other than ourselves at our clients' property.(8J) Damage sustained to flat pack furniture at the assembly or disassembly stage. (8k) We are not responsible for kitchen sets removed from one property destined for another. Whether they fit or not or their condition on arrival is out of my hands.

Conditions of Use

For goods destined to or received from a place outside the UK, if you provide us with a detailed valuation of your goods on the valuation form which we provide we will only accept limited liability for those goods. We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or are in breach of contract. By accessing this web site you agree that, to the extent permitted by law, in no event shall  Eze Move Removals nor any of its affiliated companies nor any of their respective employees or representatives be liable for any loss or damage arising out of or in connection with the use of the information or hyperlinks available on this web site.

In the event that Eze Move Removals is held liable for any loss or damage, you further agree that Eze Move Removals will not be liable for any consequential loss resulting from failure to provide service in the event of a mechanical breakdown, ill health, or personal matters such as the loss of a loved one. Eze Move Removals reserves the right to revise this web site or withdraw access to part or all of it at any time.Eze Move Removals and its affiliated companies have not reviewed, are not responsible for, do not endorse the content of, and accept no liability in respect of any information contained on any web site that is referenced by a link from this web site or which may be linked to this web site. Links to other web sites are provided for your convenience only. If you decide to access other web sites through any such link, you do so at your own risk and will be bound by any terms and conditions of use which that other site may impose on its users. Any dealings you may have with any third party are your responsibility and Eze Move Removals accepts no responsibility to assist in the resolution of any dispute which may ensue. Eze Move Removals will not be liable for any loss or damage which you may suffer as a result of your dealings with any third party.

Copyright and Trademarks

The copyright in all web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this web site is the property of Eze Move Removals.Permission is granted to electronically copy and to print in hard copy portions of the web site for the sole purpose of placing an order with us or using the web site as a shopping resource. Any other use of materials on this web site, including reproduction (except as allowed above), modification, distribution or republication, without our prior written permission is strictly prohibited.

All brand names used in the web site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.

Our Privacy Policy also forms part of these conditions.Nothing in the web site should be interpreted by you as an invitation or an inducement to engage in any activity or project. All content is for information only.Should any of these conditions be determined to be illegal, invalid or otherwise unenforceable due to the laws of any state or country in which these conditions are intended to be effective, then to the extent and within the jurisdiction which that condition is illegal, invalid or unenforceable, it shall be severed and deleted from these conditions and the remaining conditions will survive, remain in full force and effect and continue to be binding and enforceable.

An Item is defined as :- The entire contents of a wardrobe, drawer, box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us.

Damage to premises or property

Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:

If a third party contractor is on the premises and causes the loss or damage of your goods through their lack of patience or negligence we will not be responsible for the loss or damage. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only up to the value of £40 and we reserve the right to have damaged areas repaired before they are replaced. The claim process can be initiated by requesting a claim form at the time of your removal .If we cause damage as a result of moving goods under your express instruction after we have warned you verbally that to do so in the manner instructed is likely to cause damage, we shall not be liable for damage to premise or property. If we are responsible for causing damage to your premises or to property at the time that you have submitted goods for removal and/or storage, where no warning prior to damaging the premises or property was issued you must inform us of this with immediate effect and request a claim form to iniate the claim process. In booking our service it is fundamental part of your agreement that we will not be liable for delays in transit as we don't have time to estimate every job we do beforehand which can make it difficult to know exactly how long a job will take. Job arrival times are estimates only. We do our best to be on time, but circumstances beyond our control may cause delays such as a client having omitted to tell us about a large amount of items requiring to be moved on an earlier job. No discounts are offered, but as a gesture of goodwill If through no fault of our own we are unable to deliver your goods, we can keep them overnight in storage.

If on completion of a job you have signed our paperwork to say that you are satisfied that you have received your goods in satisfactory condition, you have no further recourse for action. Any damage sustained to any item will be assumed to have happened following our departure.

Claims Time Limit

(12a) For goods delivered by us claims must be notified at the time of delivery and a claim form ought to be requested. Insurers will refuse to pay claims if you do not adhere to these time limits. Allow us to reiterate a second time. If you are unhappy in anyway with our service it is essential that you request a claim form before we leave, otherwise you will invalidate your claim. 

Provision of service

(12c) We will do our best to provide service to you by any date we have agreed, but if due to circumstances outside of our control we are unable to we will not be liable for costs in any way.. Mechanical and Electrical Items (13a) It is not possible for us or our insurers to check that electrical goods are working before a move takes place and insurers obviously have no responsibility for pre-existing damage. This means that insurers will only pay for mechanical and electrical breakdown or derangement if there is obviously damage to outer casings. Packing your Goods (14a) Insurers will not pay for the loss or damage to goods packed by the customers, only if there is total loss of a consignment. Our insurance is specially tailored for customers needs and we strongly advise that you purchase “Like for Like” Insurance at 5% of total value to avoid disappointment. (15a) Your Removal Quotation letter is valid for a minimum period of  7 days(16a) in the event of mchanical failure prior to arrival, we will not except liability for any costs incurred by the customer because of this. The van is well maintained, but it also gets a lot of use which can cause parts to wear out.(16b) In the event that your driver is unable to continue due to injury, or to sickness, we will not except liability for any costs incurred by the customer.In such a situation, by booking our service that you are agreeing to settle the monies owed for the work carried out and this figure should be proportionate to the amount of the job completed.  (16 c)Part load deliveries onboard at the time of mechanial breakdown or driver sickness will be stored by us, but their onward carriage will be your responsibity. In such situations we will keep in clos contact with you and do all we can to help you to make alternative arrangements.


Cash is the preferred payment method, I do accept Pay Pal, Google Checkout, and Western Union payments for agreed deposit amounts and for box purchase orders.

Upon completion of a job, full payment will be required unless prior discounts have been agreed.


You, the client, is responsible for ensuring that we can park legally at each address. If need be you must apply for permits etc. You will be liable for any parking charges incurred by us if through your lack of foresight we are put in a position where we are forced  to park illegally.

Supplementary Costs

In the whole time I have been doing this I have only had to impose supplementary costs a handful of times. It is our clients' responsibility to make sure they have the keys to access their new property and be in posession of any security codes required to operate electric gates or deactivate security systems, at or before the time I arrive to move you in. There will be a nominal fee added upon completion to compensate for time spent waiting around if you do not have the keys on or before this time. Secondly if there is absolutely horrendous access to a property and you have not given me any warning or a chance to figure this into my quote, a nominal charge will be added upon completion to compensate for the extra time spent making exceptionally long carries to and from the van. Doing some of the dismantling and prep work is all part of this job, but if the only way to get everything down from upstairs is to remove a stairlift off the wall or if a really large ornate and intricate piece of furniture requires to be dismantled carefully piece by piece, we would expect our clients to have either done this themselves or hired a lift technician / carpenter to do so. If we are left with no choice and other than to carefully remove a stairlift ourselves, with your consent we will do, however we will not be responsible for that lift and there will be a nominal charge added upon completion to compensate for the time it takes to safely remove it. I recommended that you try to liase with the other party who are moving into or out of either one of the addresses on the same day as you. A little bit of crossover is understandable, removal men expect it from time to time, we say hello to eachother and then get on with it. If however there has been no attempt to communicate with the other party and we all arrive at the same time, this can make your job a lot harder and a lot more time consuming than it otherwise would be and to reflect this a nominal supplementary charge will be levied. As I said at the beginning, I have only ever had to charge a supplement a handful of times.

Charges if you postpone or cancel a removal or delivery 

(17a) If you postpone or cancel this contract, we may charge according to how much notice is given. (17b) More than 14 days before the removal was due to start; NIL (17c) Less than 14 days, but more than 8 days before the removal was due to start; 30% of the removal charge. (17d) Less than 8 days before the removal was due to start; 50% of the removal charge. (17e) On the day before the move 80% of the removal charge.

According to these terms and conditions, I shall have a right to withhold and/or ultimately dispose of some or all of the goods belonging to you until you have paid all our charges and any other payments due under this agreement. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all of our storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.We reserve the right to sub-contract work.If we sub-contract, our terms and conditions will still be applicable, however, we want to make it clear that the sub-contractor we have employed is taking responsibility for your things and it is your reponsibility to familiarize yourself with their terms and Conditions as they may differ from my own.

It is at my discretion to choose the method and route by which we travel however in practice we are always willing to please and will take one route as opposed to another if that is what our client requires of us so long as there are no height restrictions or unsuitable road undulations that cause us to put safety first.Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

This contract shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English Court.If any of these provisions is held to be illegal or unenforceable, in whole or in part, under and enactment or rule or law, then that provision shall to the extent necessary and insofar as permitted by law and be deemed not to form part of these terms and conditions; and also be deemed to be replaced by such provision as is valid and enforceable and which is as close as permissible to the invalid or unenforceable provision. The validity and enforceability of the remainder of these Conditions shall not be effected.


We are animal lovers ourselves, however we always expect our clients to keep control of their pets on moving day.If failure to control a pet results in the damage of goods or injury to a pet we will not be held responsible for either the damage of goods or for vetinary bills. Please note it is your reponsibility to transport pets and livestock. 

The Purchase of Packaging Materials

If the Buyer places an Order via this web sitecor by phone the price payable for the Goods will be set out at the time the Seller places the Order. Notwithstanding the above clauses the Seller reserves the right by giving notice to the Buyer at any time before delivery, to vary the price of the Goods to reflect any increase/decrease in cost to the Seller which is due to any factor beyond the control of the Seller.

The Seller must receive payment for the total price of the Goods and any applicable charges  inclusive of carriage before the Order can be accepted unless otherwise agreed in writing.Payment is required in advance for goods to be dispatched, unless a credit account is formally agreed and opened. In instances where a credit account is opened, payment is due strictly within 7 days of the invoice date. Orders using a credit account must be placed over the phone, as the website will not process any orders until payment is madeDelivery of the Goods shall be made by the Seller to the address of the Buyer as stipulated on the Order, or by Buyer collecting the Goods at the Seller’s premises at any time after the Seller has notified the Buyer that the Goods are ready for collection. A signature indicating safe receipt of the Goods will be required on delivery or collection. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused If the Buyer fails to take delivery of the Goods then without limiting any other right or remedy available to the Seller, the Seller may store the Goods until actual delivery.

Risk of damage to or loss of the Goods shall pass to the Buyer : (18a) in the case of Goods to be delivered at the Buyers premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods; or (18b) in the case of Goods the Buyer has requested the Seller to leave unattended at their requested delivery address when the Buyer is unable to take receipt of the goods and sign for the goods, at the time of delivery. Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods together with any charges in respect of VAT and carriage.The Buyer shall be responsible for any supplementary charges picked up during carriage in addition to the price for the goods unless otherwise agreed in writing between the parties... Until such time as the property in the Goods passes to the Buyer, the Seller may at any time require the Buyer to deliver up the Goods to the Seller, and if the Buyer fails to do so forthwith, enter on any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

Cancellation of packaging purchases must be made within twenty minutes of placing an order as any longer and the seller is likely to have dispatched and incurred costs. Cancellation via voicemail is strictly prohibited. Assuming cancellation comes after delivery has been made,the Buyer shall return the Goods to the Seller at its own cost unless the Goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Seller, in which case the Seller will meet the cost of return subject to being able to nominate the carrier. If the Buyer wishes to cancel an order for non-stocked products, this must be done before the order is confirmed. Non-stocked products cannot be returned once your order is confirmed.Where the Buyer returns Goods to the Seller for reasons other than such Goods being defective or faulty, The Seller will only accept unwanted products at its sole discretion within 30 days of delivery. The goods must be unopened, in a saleable condition.

The Buyer is required to ensure that any Goods being returned to the Seller are safely and securely packaged to ensure that they are returned undamaged and suitable for re-sale. The Seller reserves the right to charge the Buyer for any Goods which it is unable to re-sell due to the Buyer’s failure to comply with this clause.Goods are not Dispatched or Sold on a trial or return basis.

Inspection of goods immediately on receipt of a delivery is recommended. Damage or short delivery must be notified to the Seller within three days. Goods that are refused as damaged must be signed for “Goods refused damaged” on the carrier’s delivery paperwork; Goods that are accepted but are damaged must be signed for “Goods damaged”; Goods that are short must be signed for “Goods received short” and the Buyer must amend the number of items delivered on the carrier’s delivery paperwork. Damaged or short deliveries must not be signed for as “Unchecked” on the carrier’s delivery paperwork.

Where the Buyer does notify the Seller that there is a valid claim in respect of any of the Goods the Seller will, on receipt of the returned goods identify the fault or damage and otherwise inspect the goods.The Seller may replace, repair or refund to the Buyer the price of the Goods at its discretion, in which case the Seller shall have no further liability to the Buyer. For the sake of clarity, the Seller shall not be liable to the Buyer for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the Goods and shall have no liability to pay any money to the Buyer by way of compensation other than any refund made under these Terms. This does not affect your statutory rights as a consumer, nor is it intended to exclude the Seller’s liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The Seller warrants that the Goods will be free from defects in material and workmanship for a period of 6 months from the date of delivery unless otherwise stated in writing. The warranty is given by the Seller subject to the following conditions :

The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing or specification supplied by the Buyer.

The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, external force, damage caused by the Buyer or any other party, or damage caused by the incorrect installation, use, modification or repair of the Goods.

The Seller shall be under no liability under the above warranty if the total price for the Goods has not been paid by the due date for payment. The above warranty does not extend to parts, materials or equipment not manufactured by the Seller.

The above warranty is given solely to the Buyer and is not transferable to any third party.

Termination: The Seller shall be entitled to suspend further supply or delivery, stop any goods in transit or immediately terminate the contract with the Buyer by notice in writing if the Buyer is in breach of an obligation hereunder or becomes unable to pay its debts when they fall due or proceedings are commenced by or against it alleging bankruptcy or insolvency. Upon termination, all monies owing to the Seller in accordance with these Terms becomes immediately due and payable and the Seller shall be under no further obligation to supply any goods to the Buyer.

Events beyond our control : The Seller shall have no liability to the Buyer for any failure or delay in supply or delivery or for any damage or defect to the Goods supplied or delivered hereunder that is caused by any event or circumstance beyond its reasonable control (including without limitation strikes, lockouts, acts of God and the like.

General : If any part of these conditions is invalid, illegal or unenforceable (including any provision in which the Seller excludes its liability to you, the Buyer) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English Law.

Additional & Complimentary Terms Specific To When Eze Move is Operating In The Role Of A Courier



1(a)  The carrier contracts for the carriage of goods only under these conditions except where a director or company secretary of the carrier has agreed with the customer in writing to vary these conditions.  No agent or employee other than a director or company secretary of the carrier has authority to vary these conditions or make any representation about the carriers business or services.

(b)  In these conditions the word “consignment” shall mean goods (whether in bulk or in one or more packages) accepted by the carrier and transported by the carrier at one time, in one load by or for the customer, from one address to one other address.


2.The carrier may sub-contract all or any part of its business and every reference in these conditions to “the carrier” shall include every employee agent or sub-contractor of the carrier.


3(a)    The customer warrants that:

(i)     he is either the owner of the consignment or he has the authority of the owner to accept these conditions on the owners behalf,

(ii)  the consignment will be safely, securely and properly packed and labelled will be fit and safe to be carried or stored and will comply with all statutory or other regulations for carriage by road air or sea and for mechanical handling and sorting as may be in force from time to time.

(b)  Prior to collection of the consignment by the carrier, the customer will required to provide the carrier with a full written declaration of the nature and contents of any consignment containing dangerous, hazardous, infested, contaminated or fragile goods.

(c)  The customer agrees to indemnify the carrier against all claims costs and expenses howsoever arising in respect of the carriage or storage of any dangerous, hazardous, infested, contaminated or fragile goods whether or not the consignment is declared as such.

(d)  The customer will provide or arrange for the provision of all plant power or labour required in addition to the carrier’s car-men to load or unload the consignment.  When the recipient has specified “Booking in” time the customer is entirely responsible for making all such arrangements.  The carrier will endeavour to meet these arrangements but is not liable in the event of late delivery due to circumstances outside of his control.  However all reasonable efforts will be make to ensure prompt delivery.

(e)  The customer will pay the carriers charges at the agreed rate calculated on the day the offer to carry was accepted.  Subject to paragraph 6 hereof if for any reason the goods are not accepted by the proposed recipient and the goods have to be returned to the customer, his agent or collection point the carrier may at his absolute discretion levy a surcharge of up to 100% of the outward carriage charge.

A further charge will be due if the goods have to be stored by the carrier.

(f)  The customer will pay the carrier’s charges together with VAT (unless this is expressly included in the charges quoted by the carrier in the rate schedule or otherwise) and any customs duties or similar taxes no later than the 30th day of the month following the month of invoice. Failure to do so may incur a reasonable service charge set by the carrier  for visiting  the client in  order  to collect payment.

(g)  In the event that the carrier’s vehicle and driver are delayed at any premises in excess of 15 minutes, the carrier may charge the customer a reasonable additional charge in respect of such delay.

(h)  The customer shall arrange for the consignment to be carefully checked immediately upon receipt by the consignee or other recipient of the consignment.

(i)  The carrier must be notified in writing of any loss, damage, misdelivery, delay or shortage of, to or from any consignment other than noted on the consignment notes within 1 working day after the date of transfer of the consignment by the carrier.


4(a)  The carrier is not a common carrier and the carrier reserves the right to refuse the carriage of any goods at its discretion and to inspect any consignment.

(b)  The carrier will not be liable for indirect or consequential damage, or for the loss of a particular market or of the goodwill of a customer or for loss of profits whether or not resulting from the negligence of the carrier  or his agents.

(c)  The carrier will not be liable for any claims, costs and expenses by whomsoever made or incurred in excess of the limitations of liability stated within these Conditions of Carriage whether or not resulting from the negligence of the carrier (except for claims in respect of death or personal injury resulting from the carrier’s negligence).

(d)  The carrier will not be liable for any loss, delay or damage arising from:

(i)   any act of God including adverse weather conditions

(ii) any consequence of war, invasion, act of foreign enemy, acts of terrorism, hostilities (whether war be declared or not), civil war, rebellion, insurrection, military or usurped power or confiscation, requisition , destruction of or damage to property or under the order of any governmental or public or local authority,

(iii)  any seizure under legal process,

(iv)  any act or omission by the customer or those for whom he contracts or of the servants or agents of either,

(v)   any inherent liability to wastage in bulk or weight, latent defect or inherent defect, vice or natural deterioration of the goods,

(vi)  the inadequate or improper packing of the whole or part of the consignment,

(vii)  the insufficient or incorrect labelling or addressing of the consignment

(viii) any riots, civil commotion, lockouts, general or partial stoppage or restraint of labour from whatever causes,

(ix) any marine risks.


5(a)  Subject to the conditions set out above the liability of the carrier in respect of any one consignment shall be limited to £40

 (iii)  in the case of damaged goods the cost of repair of such goods not exceeding £40.

(b)  In the event that only part of a consignment is lost, damaged or misdelivered, the liability of the carrier shall be limited to the lower of:

(i) that amount which bears the same proportion to the amount calculated in accordance with sub-clause 5(a) above as the actual value of the said part in relation  to the actual value of the whole of the consignment: or

(ii) the cost of repair of any damaged part.

(c)  The customer may at his option extend the liability of the carrier beyond the above limits for any consignment the gross weight of which consignment including packaging is under 1000 kilos (other than any consignment of precious stones or metals, currency, furs, jewellery, glass, china, objects d’art or antiques) by payment of a supplementary charge dictated by our insurers

(d)  In the event of any claim against the carrier, the customer shall at the carrier’s insurers request, provide evidence of the cost and actual values of the consignment (and that part of the consignment in respect of which any claim is made).


6(a)  Where the carrier is unable to deliver a consignment and the consignment is not claimed by the customer or it’s agent within 7 days of notice of such non-delivery, the carrier shall have the right to sell the undelivered consignment as if the carrier were the absolute owner and to pass unencumbered title to the purchaser.

(b)  Payment or tender of the proceeds of sale to the customer, after the deduction of all the carrier’s reasonable charges and expenses and all outstanding charges in relation to the carriage, shall discharge the carrier from all liability in respect of the carriage and storage of the consignment.


(a)  The carrier shall have a general lien on any consignment for its charges for the carriage or storage of that or any other consignment for the customer or for any other monies due from the customer to the carrier.

(b)  If the monies due are not paid to the carrier within 14 days of their falling due the Carrier shall have the same powers of sale as set out in the preceding clause 6 and the carrier may sell the consignment and apply the proceeds of sale towards the monies due and any reasonable expenses of sale.

(c)  Six months after delivery the carrier may destroy the consignment note and its absence shall not be held against the carrier.

(d) Should the carrier itself become a customer of the customer and the customer fails to pay for undisputed services rendered, the carrier reserves the right to withhold and “off set” any reciprocal payments until full payment has been received.

Terms and Conditions Surrounding Specifically the Removal of Pianos.

INTERPRETATION 1.1 In these Conditions: ‘CHARGES’ means the charges specified and calculated at the rate set out in the Quotation ‘EFFECTIVE DATE’ means the date upon which the Company collects the Piano ‘PIANO’ means the piano owned by the Customer and agreed to be transported and or stored by the Company ‘QUOTATION’ means the quotation attached to these conditions and delivered by the Company to the Customer. 1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation. 1.3 The Quotation forms a part of these terms and conditions and will have effect as though it were set out herein.

2. CHARGES 2.1 Subject to any special terms agreed the Customer shall pay the Company’s charges and any additional sums which are agreed between the Company and the Customer as set out in the Quotation for the provision of the transportation of the piano / storage of the piano. 2.2 The Company shall be entitled to vary its charges from time to time by giving not less than one months’ written notice to the Customer. 2.3 All Charges quoted to the Customer for the provision of transportation of the pianos and its storage if applicable are exclusive of Value Added Tax. 2.4 The Company shall be entitled to invoice the Customer following the end of each month in which the Piano is stored by the Company.

3. PAYMENT 3.1 The Company’s Charges for the transportation of the piano shall be paid by the Customer in full in advance. 3.2 If payment is not made on the due date, the Company shall be entitled without limiting any other rights it may have, to charge interest on the outstanding amount (both before and after any judgement) at the rate of 4% above the base rate from time to time of Nat West Bank plc from the due date until the outstanding amount is paid in full.

4. LIEN 4.1 If the Company’s charges are not paid the Piano will be retained by the Company until payment is made in accordance with condition 4.2 The Company shall be entitled to charge for storing the Piano during this period. All storage charges must be paid in full before the Piano can be released. For the avoidance of doubt the charges for storage are £60+VAT per month for upright pianos and £80+VAT per month for grand pianos. 4.3 The Company shall have a general or particular lien upon the Piano in its possession for all monies and expenses due from the Customer. The Company shall be entitled to raise storage charges and/or other expenses whilst it maintains the lien

5. DURATION 5.1 These conditions shall come into force on the Effective Date and will continue unless and until terminated by either party giving the other not less than two weeks written notice. 5.2 The Company shall be entitled to retain the Piano until the Client has paid all Charges.

6. LIMITATION OF LIABILITY 6.1 The Company shall not be liable for: a) loss or damage caused by war, invasion, acts of foreign enemies, hostilities, civil war, rebellion, insurrection or military coup, wear or tear, gradual deterioration, acts of God or circumstances beyond the Company’s control; or b) loss of use, loss of enjoyment, loss of profit or any other indirect consequential loss. c) Any damage occasioned to the property of the Customer. Any damage occasioned to other property during the transportation of the piano is the responsibility of the Customer.

7. STORAGE 7.1 In the event that the Company provides storage facilities for the Customer’s Piano the Customer is subject to these terms and conditions. 7.2 The Piano may be stored at a separate location. The Company has inspected the Piano prior to storing the same and makes the following observations on its condition contained in a separate report. 7.3 The Customer is advised that if the Piano is a grand piano it will be de-legged and stored on its side. 7.4 The Company will exercise reasonable skill and care to protect the Piano from theft or damage and shall maintain appropriate insurance. In the event of theft or damage the insurance value will be the market value determined by the Company’s insurance brokers’ loss assessor. 7.5 The Client is entitled to take out additional insurance at his or her own expense. 7.6 The Company shall not be responsible for any natural deterioration to the Piano. 7.7 The Company confirms that it has a professionally installed security system which is regularly maintained to the highest standard.

8. INSPECTION On delivery of the Piano to the Customer’s premises the Company shall not be liable for damage or specific loss to the Piano unless it is reported to the Company’s representative at the point of delivery and recorded on the delivery sheet.

9. END OF AGREEMENT / POWER OF SALE 9.1 In the event of more than 12 weeks of storage being outstanding the Company shall give the Customer 28 days written notice requiring the Customer to pay all debts and collect or allow delivery of the Piano from its care and control. 9.2 If the Customer fails to remove or allow delivery of the Piano, the Company may sell or otherwise dispose of the Piano without further notice. The proceeds of sale shall be credited to the Customer’s storage account or against any other payments due to the Company. 9.3 The Customer will be responsible for any costs incurred by the Company in selling or disposing of the Piano.Any surplus will be paid to the Customer without interest.

10. It is the customers responsibility to remove handrails if they will prevent us from carrying out our work, also to remove doors that need to be temporarily removed for large items to gain entry. I am not authorised to do this I will be unable to take reponsibility for handrails or doors whatsoever

Privacy Policy

We want to assure all of our customers that we do not and will not supply your personal information to any organisation other than the removal companies subscribed to our service, unless you have authorised us to do so or we are obliged to by law

Variations to these Terms and Conditions may only be made in writing by a Director of the Remover and only by express reference to this provision.

By making a booking you are accepting the Terms and Conditions of this service.

Our testimonials are what we base our reputation upon and reputation means everything to us.

We are practical person, who is dedicated to making any type of transition run smoothly and I hope to be moving you for many years to come.